Shipping & Return Policy
1
Shipping Policy
This does not apply to subscription boxes or Pre-orders.
Please allow 1-2 days for processing your order. Please note that you should receive your order depending on your delivery method you select at checkout. We strive to ship out your order promptly. Unfortunately, it is out of our control once the order is shipped. If you do not receive your order within the time frame stated above, please check the tracking number we sent you and see where your package is. If you are still unable to get the information you need regarding your package, please reach out to us ASAP.
2
Return Policy
This does not apply to subscription boxes, Paper Purses or Candles.
Journals, Notebooks, and Pen orders may be returned within 15 days of purchase. The item(s) must be in new resalable condition. After 15 days, the item is not returnable. All returns must have preauthorization in writing. Please email customer@journal2journal.com and include your order # information, the reason for the return, and list the item(s) you are returning in the email you send to us. If you try to return the item without preauthorization you will NOT receive a refund or exchange. We will email you back to let you know if your return or replacement has been approved and the next steps to take.